Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you visit our website, and information from third parties.

1.1 Information You Provide to Us

We may collect personal information that you provide to us, including but not limited to:

• Contact information (such as name, email address, mailing address, and phone number)
• Profile information (such as account password and preferences)
• Payment information (such as credit card details and billing address)
• Travel preferences and requirements
• Identification information (such as passport details) when necessary for booking arrangements
• Any other information you choose to provide

1.2 Information We Collect Automatically

When you access or use our website, we may automatically collect:

• Log information (such as IP address, browser type, pages viewed, and time spent)
• Device information (such as device type and operating system)
• Location information (such as general location based on IP address)
• Cookie data (as explained in our Cookie Policy)

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send administrative information, such as booking confirmations and itineraries
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Personalize and improve your experience
• Comply with legal obligations

3. Sharing of Information

We may share your information as follows:

• Service Providers: With third-party service providers who perform services on our behalf (such as payment processing, data analysis, email delivery, and hosting services)
• Travel Suppliers: With travel suppliers such as hotels, transportation services, and tour operators to fulfill your bookings
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Compliance and Protection: To comply with legal obligations, protect our rights and the rights of others, detect and prevent fraud, and maintain security

4. Your Rights and Choices

You have several rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information
• Restriction: You can request that we restrict the processing of your information
• Objection: You can object to the processing of your information
• Data Portability: You can request a copy of your information in a structured, commonly used format

To exercise these rights, please contact us at [email protected].

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems.

7. International Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CateTS Travel Ltd
45 Kensington High Street
London, W8 5ED
United Kingdom

Email: [email protected]
Phone: +44 (0) 20 7946 0523